FAQs | USA
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FAQS
How do I change information in my evolution profile?
Please click on the Blue Chat in the Backoffice and submit your request in chat. It can take up to 2 days for response.
What do all Bookings require?
All Bookings require a Credit Card Authorization Form to be completed and kept on File in a secure place. Bookings within 21 days need to be approved by archer travel. See the travel cafe – Credit card Authorization Tab for more info
How do Commissions work?
For Frequently asked Commission Questions, Please click the Commissions Tab on the Travel Cafe Website https://travelcafe.archertravel.com/commissions/
If looking for commissions please go to evotravelagent.com dashboard and click the ‘Where’s my commission’ Tab to send the commission team a message.
Is there a Quick Start Guide for my Business?
For a Quick Start Guide on Starting your Travel Business
Please click the Quick Start Guide Tab on the left of the Menu Bar.
Where can I find the Credit Card Authorization Form?
You can find the Credit Card Authorization form on the Credit Card Authorization Tab of your Travel Cafe website https://travelcafe.archertravel.com/credit-card-authorization-form/
All Bookings require a Credit Card Authorization Form to be completed and kept on File in a secure place. Bookings within 21 days need to be approved by archer travel. See the travel cafe for more info.
How do I register for a Supplier (Travel Agent Portal)?
Please go to the Travel Café Website – Suppliers How to Register Tab. Please click on the supplier and follow instructions for registering. If you do not find a supplier in the How to Register Tab, please search for it in the ‘Search’ Box of the Travel Café Website.
How do I cancel my Travel Agent Account / Membership?
Login to your Backoffice and Click the Account Tab and Click Cancel Account.
Who can help with my Evo Rewards ?
Please contact EVO Rewards customer service at 1-800-258-4230 or click on the Blue Chat in the Backoffice.
Should I always pay the GROSS or NET price when making a booking?
GROSS BOOKINGS receive commission. Gross amount should be paid on ALL bookings. NET BOOKINGS do NOT receive commission. NET amount is the wholesale rate for the travel agents personal bookings.
Can I Invoice my Clients?
Yes, you can invoice your client directly by downloading the form located in the Travel Cafe under EVO Agent Forms/Invoice Template (this is in an Excel format). If you do not have access to excel, you can use invoice forms from the internet. Do a web search for “business invoice” and several forms will come up for your use.
How do I make an Itinerary / Quote for my client?
Itineraries can usually be found when making a booking on a Supplier Websites. There are two parts to a quote / itinerary. There is an agent and client copy. Agent copies include the commission information, make sure to keep this copy only for yourself. Do not send this information to the client. Please send the client copy to the client.
Are there extra trainings for me as a travel agent?
Yes, Weekly Live Trainings, Supplier Trainings, Deals, LIve Q&A are held on the Evolution Travel Cafe Facebook Page. https://www.facebook.com/EvolutionTravelCafe/
You can find recorded trainings on our YouTube Page https://www.youtube.com/EvolutionTravelYoutube
When can I receive an IATAN card?
Eligibility Requirements
The applicant must meet ALL following conditions:
Be an owner, employee or an independent contractor of an IATAN accredited location.
Be registered with IATAN.
Devote a minimum of 20 hours per week to the business of selling travel.
Earn a minimum of USD 5,000 in salary and/or commissions in the prior 12 months.
Be at least 18 years of age.
How can I receive a CLIA card?
Please login to Cruising.org and click on independent agent and register with archer travel. A discount will be applied at checkout because Archer Travel is a Premier CLIA Agency.
Can I book travel from my phone?
The answer is YES! We launched a new app called ‘Archer Go’ You can book Flights, Hotels and Car Rentals. 10% Commission on Hotel and Car Rentals (Exception: Marriot Hotels are 7%) Flights are non-commissionable are per usual. The app costs $10.95 yearly for the app development and Maintenance fees. Available in the Apple App Store and the Google Play Store.
Are flights Commissionable?
Flights are non-Commissionable. You can add a service fee when booking flights if you would like to do so. This would be a separate fee from the actual airline ticket.
Client Payments & Credit Card Authorization
Always use a Credit Card Authorization Form when processing a client’s payment. Client travel funds should never be collected through personal payment methods such as cash, Venmo, Zelle, Cash App, or similar services. Payments should be processed directly with the approved travel supplier using the client’s authorized form of payment. Never deposit or mix client travel funds with your personal funds.
I need help with a booking, who can I contact?
You can call your upline for help. You can also call Archer Travel Offices at 818 248 1511 or email them at evocustomercare@archertravel.com For your first booking we ask that you are either walked through the booking with your upline or you call Archer Travel and one of our Travel Agents would be happy to assist you. Don’t do your first booking alone.
I need help managing a booking that's already been started. Who should I contact?
Please call the travel supplier you booked with.
If you booked with Archer Go, Please reach out to Archer Travel.
Updated September 28, 2026 · Content managed in WordPress

