Commissions Hub | FAQs (Global)

Go to https://www.evotravelagent.com/ and sign in using your agent ID. 

Click on the “COMMISSIONS” dropdown at the top of the page, then on “Commissions Hub”

Go to https://www.evotravelagent.com/ and sign in using your agent ID. 

Click on the “PROFILE” dropdown, then on “Edit Profile”

Any changes you make here will be synced with your Commissions Hub profile information the next time you sign in.

Yes, the old form reports will still show. Agents will not have access to the old form, but they will be able to see Paid Commissions and Submitted Commissions just like they always have.

Pending Commissions will be available soon in your Commissions Hub.

You will no longer be able to submit a Credit Card Authorization Form (CCAF) when you submit Commission Tracking Forms.

You will, however, be expected to retain a CCAF on file for every CC transaction.

As an agent of Archer Travel Service, Inc., you were eligible for up to $50,000 in fraud protection per incident, provided you have a completed Credit Card Authorization Form (CCAF) on file for the corresponding transaction.

Yes!

No, the New Commission Tracking Form in the Commissions Hub will replace both the individual and group commission tracking forms.

In your EvoTravelAgent.com Dashboard. Click on the blue box that says “New commission tracking form” on the Commissions Hub home screen.

Then create a “Travel package name” which should be what you would refer to the overall booking package with your client.

Check the box acknowledging the terms and conditions, then click “Create”

The commission tracking form now encompasses the entire booking for a traveler’s trip, so it can contain multiple “Travel components”.

A separate travel component should be submitted for each supplier using the travel type that best fits.

If you booked through three separate suppliers for the same client and the same trip, you should have one commission tracking form and three travel components.

If you have a single confirmation number or reference ID that covers all of the travel types booked with the supplier, enter a single travel component and use the travel type “Package”.

DO NOT put more than the actual number provided by the supplier in this field. If you have multiple ID’s and aren’t sure which one to use, enter it in the “Additional Reference ID” field. Any notes should be entered in the “Agent Notes” field

If you have a different confirmation number or reference ID for each travel type, enter a new travel component for each one.

Enter each travelers unique reference ID in the Traveler Participants area using the “Individual Confirmation Number” field.

If you also have a reference ID that belongs to the entire group, enter that on the Travel component page under Reference ID.

Only enter the travelers that will have an individual or unique reservation ID. If all travelers are under the same ID then you only need to enter the primary traveler.

Simply leave the fields blank on the ones that they don’t have any details for.

You can uncheck the travelers not participating in a particular travel component.

All Submitted or Resubmitted status Commission Tracking Forms are locked for editing while in this state. To make changes to an existing Travel component, add a new one or even cancel one you must open the Commission Tracking Form, scroll to the bottom and click on the orange “Edit” button in the lower left.

You can now make any changes needed to the package, and you must click the green “Submit” button again when finished for the form to be reconsidered for commission payment.

Open the commission tracking form and click “Edit”, then select the travel component you wish to cancel. At the bottom of the travel component page click on the red “Delete” button.

Resubmit the commission tracking form when done.

Open the commission tracking form, and click “Edit”. Then click on the red “Cancel package” button. If you need to reactivate this package later you can do so from the home page.

First click in the supplier field and start typing the name of the supplier, when you see the correct supplier appear in the dropdown list click on the correct one. 

If you do not see your supplier consider what some alternative supplier names could be. For instance if you are looking for RCCL and don’t find it, try typing Royal Caribbean instead.

If you searched for all possible supplier names and still can’t find the right one, start typing in “Other” and click on it when it shows up. You will get three additional fields that appear for “Supplier Name”, “Supplier email” and “Supplier phone”. 

Only “Supplier Name” is required, and should be entered as it reads on the confirmation details you received from them. 

E-mail and phone are helpful if you have them in case we need to contact the new supplier regarding your commission payment.

The supplier must be entered exactly as it is listed in our system, so if you typed the name in but did not click on it from the list it is likely not quite an exact match. 

Clear the field, start typing the supplier name, and as soon as you see the right one select it by clicking on it.

Per the terms and conditions and commission tracking form submitted more than 30 days after it’s initial booking will be subjected to a reduction in commission eligibility.

The submitted date is locked in when you first submit the package, so editing will not affect your payment eligibility.

PLEASE NOTE: The new system was previously marking existing submitted Travel Components with this warning when the form was edited more than 30 days after booking. We have corrected the problem, but some records may still reflect the incorrect message. As long as the date of first submission for a commission tracking form is less than 30 days after the travel component booking date you will be eligible for the full commission amount.

Per the terms and conditions and commission tracking form submitted more than 30 days after it’s initial booking will be subjected to a reduction in commission eligibility.

The submitted date is locked in when you first submit the package, so editing will not affect your payment eligibility.

PLEASE NOTE: The new system was previously marking existing submitted Travel Components with this warning when the form was edited more than 30 days after booking. We have corrected the problem, but some records may still reflect the incorrect message. As long as the date of first submission for a commission tracking form is less than 30 days after the travel component booking date you will be eligible for the full commission amount.