Code of Conduct
Archer Travel Independent Agents Code of Conduct
As an Independent Agent of Archer Travel Service, Inc., you represent a 70-year-old family company that has worked diligently to establish a reputation of Excellence, Leadership, and Professionalism. The following policies are designed to set the standard to continue positive relationships with our valued suppliers and members of the Travel Industry.
Supplier Training & Seminars
- Do not recruit other attendees at any time during the seminars or programs.
- Dress professionally and act professionally.
- Do not drink alcohol while attending functions or seminars, even if free.
- Cancel in advance if you are unable to attend. No-shows will be fined $50 by Archer in addition to supplier cancellation fees.
Familiarization Trips & Personal Travel
- Do not recruit passengers on board cruises, in airports, hotels, etc.
- Do not sit on hotel beds or use room bathrooms while on a hotel site inspection.
- Attend all functions planned on the itinerary.
- Drink responsibly – do not drink if driving!
- Dress professionally as appropriate for the function or activity.
- Act professionally at all times.
- No-shows for “Fams” will be charged a $100 fee in addition to supplier cancellation fees.
Communication
- Do not complain or make negative comments about Suppliers, Competition, or Clients publicly.
- Pay attention and do not distract others during industry functions or public events.
- Don’t demand or publicly complain while traveling personally or attending industry functions.
- Be attentive, respectful, and professional always.
Contacting Supplier Representatives (BDMs)
- BDMs should only be contacted by Archer Staff or Platinum Evolution Agents referred to Archer Corporate Office.
- All supplier service issues should be referred to Archer Corporate Office.
- Do not contact BDMs regarding discounts or “freebies” for yourself or your clients.
Note:
As an Archer Travel Independent Contractor, you are extended the privilege of participating in all travel industry functions and benefits. This is not a right but an invitation by suppliers to learn about their products and programs. Unprofessional agents not only prevent suppliers from inviting Archer Agents to future functions but may also remove Archer Travel’s ability to sell their products and programs.
Responsibilities of Travel Agents
Travel agents play a crucial role in arranging travel for their customers. They are fiduciaries or representatives of their clients and hold responsibilities for various tasks in planning travel. Here’s an outline of their duties and obligations:
Travel Agents Have Many Responsibilities
A travel agent is someone who sells and arranges transportation, accommodations, tours, and/or trips for travelers. As part of their responsibilities, a travel agent should:
- Make and confirm reservations for travel, including itinerary changes and delivery of tickets.
- Disclose the identity of the tour operator and/or the supplier responsible for the services.
- Vouch for the reliability of the supplier and/or provide a warranty for services.
- Investigate the availability of travel services, such as cancelled flights and overbooked hotels.
- Convey essential information and provide necessary travel documentation to the client.
- Provide information on health and safety hazards that may be relevant.
- Advise on the availability of travel insurance for the client’s protection.
- Inform customers of any restrictions on transportation tickets.
What are the Legal Duties and Obligations of Travel Agents?
According to state courts, travel agents have a higher standard of care because of their special relationship with clients. This includes specific duties and obligations owed to their customers.
Travel Agents’ Duties and Obligations Include:
- A duty to warn the customer about potential risks.
- A duty to investigate and disclose relevant information.
- A duty to inform clients of essential travel information.
- A duty to make reservations as requested.
- A duty to confirm reservations.
Specific Duties Explained
The duty to warn: Travel agents must reveal any negative information about the destination, especially if it involves high-risk areas.
The duty to investigate and disclose: This duty involves understanding travel plans and being informed about the area the traveler is visiting. Agents must know if there are specific conditions that could interfere with the travel plans, such as high-crime areas or potential travel delays.
The duty to inform: Agents must inform clients about crucial travel details, such as:
- Ticket limitations and potential changes.
- Required travel documents.
- Any country-specific requirements.
- Availability of travel insurance options.
Duty to make and confirm reservations: Agents are responsible for making reservations as requested by the customer and confirming those reservations to ensure they are ready for the client.
MUST KNOWS on FAM Trips!!
The Do’s and Don’ts of a FAM Trip
The Don’ts List
- Don’t Go on a Fam Trip without Archer Travel Approval.
- Never touch anything in inspection rooms and NEVER sit on the bed.
- Do not use the bathrooms in the rooms you are inspecting.
- Don’t take any items from the rooms.
- Do not make a distraction of yourself or act unprofessional (You are on a Professional Business trip).
- Do not hold the group up during an inspection tour (Keep to Scheduled Time).
- Do not speak disrespectful to or of guests and staff.
- Do not solicit any business from guests on vacation.
The Do’s List
- Archer Travel approved the FAM.
- Connect with the Sales Manager at the Property.
- Take Photos.
- Share Your Experience with others and on Social Media.
- Observe Resort Environments and Guest Activities.
- Dress Professionally and/or Appropriately.
- Look at the Resort from a Guest’s view (helping you understand what clients would be good for the property).
- Enjoy yourself and show your appreciation to the supplier and hotel staff.
Archer Travel Service, Inc. | Evolution Travel
Updated January 23, 2025 · Content managed in WordPress