“The U.S. Department of Transportation (DOT) has issued a final rule that codifies DOT’s longstanding interpretation that it is an unfair business practice for a U.S. air carrier, a foreign air carrier, or a ticket agent to refuse to provide prompt refunds of airfare to consumers when a carrier has cancelled or made a significant change to a scheduled flight to, from, or within the United States, and consumers found the alternative transportation or compensation offered by the carrier or the ticket agent to be unacceptable. Under the final rule, U.S. and foreign air carriers must provide prompt automatic refunds and ticket agents must provide prompt refunds upon request when airlines cancel or significantly change their flights and consumers do not accept the alternatives offered. “
Ticket agents are responsible for issuing a refund within 7 days if they either took cash for flights, put the flights on their personal credit card or paid a supplier directly and did not utilize the client’s credit card.
To avoid any problems with refunds ALWAYS PROVIDE PAYMENT FOR AIRLINE TICKETS ON THE CLIENT’S CREDIT CARD!
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