Matta Luxury Safaris

STEP 1: QUOTATION
If one of our services we render appeals to you or would like us to forward you a custom-made tour or safari centered on your needs, you should complete the request form found on our website on the Contact Us page We will then send you an official, no-obligation quotation based on your request shortly after receiving your inquiry.

STEP 2: APPROVAL OF Matta Luxury Safari QUOTATION
In our communication with you, we may put forward several suggestions till you are satisfied with the specifics presented in our quote. On review of information submitted, you may forward us an e-mail validating that you are satisfied with the quotation and would like to proceed to book our services.

STEP 3: BOOKING CONFIRMATION & DEPOSIT
Matta Luxury Safari will then forward you a Booking Confirmation which will need to be signed and returned to our office via e-mail. When the signed booking form has been acknowledged by our office, all required accommodation and accompanying auxiliary services will be confirmed. The Booking Confirmation serves as written proof of the services you have purchased from Matta Luxury safari . You will not receive any documents via physical mail.
Once we have received the signed Booking Confirmation, we will send you an invoice in order for you to make the 30% deposit payment by credit card or by completing a draft transfer directly to our bank account (EFT). We accept MASTERCARDS, VISA and AMEX credit cards. Our banking details will be specified on the Invoice.

STEP 4: FINAL PAYMENT
The final payment for your safari or tour is required 30 days prior to the commencing date of the safari or tour. You will make the final payment of the balance by completing a draft transfer directly to our bank account through Electronic Funds Transfer or by credit card payment

STEP 5: ARRIVAL IN AFRICA
On arrival in Africa, you will be welcomed at the airport by a MATTA LUXURY SAFARI representative, so please look for a sign with your name or agreed pseudo name boldly written on it. In all cases the name of the Matta Luxury Safari representative and his cell number are shared with you before heading-off to our shores. In the case you have trouble in locating your representative, the company contact numbers will be provided on the documents forwarded to you, and you may proceed to contact our Operations Office or 24hour number provided. Our representative will share with you a file containing all the documentation forwarded to you via e-mail, as well as all required vouchers, travel maps and supplementary data necessary for your travels.
From here and going forward you are in the custody of a highly skilled guide if you have booked a guided safari or tour. If you have booked a self-drive, the representative will review the itinerary and route with you before the transfer to the hotel.