About Grupo Xcaret

Grupo Xcaret has established itself as a leading company in sustainable and socially responsible tourism recreation, capable of responding to the needs of more than 6 million tourists who visit the Mexican Caribbean every year. They offer complete packages, integrated to offer the best entertainment, fun and unique experiences surrounded by the cultural, archaeological and natural wealth of our country.

Supplier Commissions

Parks and Tours Commission Plan with Xcaret Sales Network:

TOUR ADMISSION – 30%
Transportation + Admission

 *Xcaret Park | 19% 

TOUR PACKAGE – 25%
Bundle 2, 3 or 4 Tours

ADMISSION ONLY – 20%
*Xcaret Park | 15% 

PASSPORT EXPERIENCE – 10%
Bundle 2, 3 or 4 Admissions 

ADDITIONAL ACTIVITIES 10%
Xcaret & Xel-Há Parks Only 

XCARET DINNER – 4%
Xcaret Park Only

Supplier Travel Agent Contact info

Contact BDM

Grupo Xcaret Business Development Team – gxbusiness@xcaret.com 

Hours of Operation
Monday to Friday from 08:00 am to 08:00 pm
Saturday from 09:00 am to 03:00 pm (Cancun Local Time)

Dedicated Customer Care

To ensure a smooth and efficient booking process, we have a dedicated XSN customer support team ready to assist you with:

  • Last Minute Shopping: Need to make a last-minute reservation? We’ve got you covered.
  • Modify or change: Flexibility is key. Our team is here to help with pick-up date or location adjustments.
  • Platform Support: Navigating XSN? We’re just a message (online support) or a phone call away (toll-free in US and CAN) for any technical support you may need. 
  • General Information about Parks and Tours: Do you have questions about our experiences? We’re here to give you all the details.

Our dedicated XSN Customer Care team located at our headquarters in Cancun is committed to supporting you every step of the way. For any queries or help, please feel free to reach out.

Your success is our priority!

How to Register

* You must be active in the Travel Agent Program for 2 MONTHS before requesting to register.

Send an email to Yvette@ArcherTravel.com requesting to register. Subject: Xcaret

Include your FIRST & LAST NAME, EVO ID NUMBER, PHONE NUMBER, and EMAIL ADDRESS.