Before, During and After a Booking - TA Checklist

🧭 Archer Evolution Travel Agent Booking Checklist

From First Contact → Repeat Client


1️⃣ Qualify Your Client

  • Destination(s)

  • Travel dates & flexibility

  • Number of travelers + ages

  • Budget

  • Travel style (luxury, family, adults-only, etc.)

  • Special occasions

  • Passport status & expiration

  • Any special needs

💡 The better you qualify, the easier the sale.


2️⃣ Build & Send Quotes

  • Send 2–3 options (good / better / best)

  • Include:

    • What’s included

    • Pricing

    • Payment terms

👉 Always offer travel protection


3️⃣ Schedule a Follow-Up

  • Set a time to:

    • Review options

    • Answer questions

    • Adjust

💡 Never leave a quote open-ended.


4️⃣ Confirm Selection

  • Verify:

    • Names (as on passport)

    • Dates

    • Room type

    • Add-ons


5️⃣ Secure Payment

  • Download the Credit Card Authorization Form from the Travel Café website

  • Have the client complete and sign the form

  • Store the form securely for your records


6️⃣ Book the Trip

  • Book through supplier

  • Apply promotions & notes

  • Collect deposit or full payment


7️⃣ 🧾 Submit Commission Tracking Form

  • Go to the Commissions Hub

  • Submit the Commission Tracking Form within 30 days of booking

💡 This step connects the booking to YOU — don’t skip it!


8️⃣ Payment & Deadline Reminders

  • Confirm:

    • Deposit received

    • Final payment date

    • Cancellation policy

👉 Set reminders to follow up


9️⃣ Send Confirmation & Documents

  • Send:

    • Full itinerary

    • Booking confirmation

    • Travel documents


🔟 Pre-Trip Engagement

  • Send helpful reminders:

    • Packing tips

    • Check-in information

    • Travel tips


1️⃣1️⃣ Travel Check-In

  • Send a quick message:

    • “Safe travels!”

    • Offer support if needed


1️⃣2️⃣ Post-Trip Follow-Up

  • Ask:

    • What did you love?

    • What could be better?

💡 This is valuable insight for future bookings.


1️⃣3️⃣ Create Repeat Business

  • Use client feedback to:

    • Suggest future trips

    • Send personalized deals

    • Recommend new destinations

👉 “Since you loved ___, I have a great idea for your next trip…”


🎯 Final Tip

👉 The booking is just the beginning.
The follow-up is what builds long-term clients and a successful travel business.