Before, During and After a Booking - TA Checklist
🧭 Archer Evolution Travel Agent Booking Checklist
From First Contact → Repeat Client
1️⃣ Qualify Your Client
Destination(s)
Travel dates & flexibility
Number of travelers + ages
Budget
Travel style (luxury, family, adults-only, etc.)
Special occasions
Passport status & expiration
Any special needs
💡 The better you qualify, the easier the sale.
2️⃣ Build & Send Quotes
Send 2–3 options (good / better / best)
Include:
What’s included
Pricing
Payment terms
👉 Always offer travel protection
3️⃣ Schedule a Follow-Up
Set a time to:
Review options
Answer questions
Adjust
💡 Never leave a quote open-ended.
4️⃣ Confirm Selection
Verify:
Names (as on passport)
Dates
Room type
Add-ons
5️⃣ Secure Payment
Download the Credit Card Authorization Form from the Travel Café website
Have the client complete and sign the form
Store the form securely for your records
6️⃣ Book the Trip
Book through supplier
Apply promotions & notes
Collect deposit or full payment
7️⃣ 🧾 Submit Commission Tracking Form
Go to the Commissions Hub
Submit the Commission Tracking Form within 30 days of booking
💡 This step connects the booking to YOU — don’t skip it!
8️⃣ Payment & Deadline Reminders
Confirm:
Deposit received
Final payment date
Cancellation policy
👉 Set reminders to follow up
9️⃣ Send Confirmation & Documents
Send:
Full itinerary
Booking confirmation
Travel documents
🔟 Pre-Trip Engagement
Send helpful reminders:
Packing tips
Check-in information
Travel tips
1️⃣1️⃣ Travel Check-In
Send a quick message:
“Safe travels!”
Offer support if needed
1️⃣2️⃣ Post-Trip Follow-Up
Ask:
What did you love?
What could be better?
💡 This is valuable insight for future bookings.
1️⃣3️⃣ Create Repeat Business
Use client feedback to:
Suggest future trips
Send personalized deals
Recommend new destinations
👉 “Since you loved ___, I have a great idea for your next trip…”
🎯 Final Tip
👉 The booking is just the beginning.
The follow-up is what builds long-term clients and a successful travel business.









